Italy Career Opportunities


MASTER DATA AND CUSTOMER SERVICE SPECIALIST (NORDIC LANGUAGES)

Reports To:           Customer Service Supervisor
 
SUMMARY
(Basic purpose of the job)

This person has to provide support to customer Service team for master data information and issue (about pricing, customer and product), supports other department (logistic and Finance) for Master data queries. He/She will review develop new Customer Service reporting .
He or She support Nordic Customer Service in the order management:
He or she ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.
He or she has to provide specific information regarding all products and materials offered by the company.
Answers phones, provides troubleshooting information, reports and analyzes customer information and needs, issues billing details and opens customer accounts.
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
(other duties may be assigned)
 
This person will:
  • Be the point of contact for product MD issues in EU (product status, pricing, on-line ordering visibility etc.)
  • Be responsible for appropriate pricing condition in the system
  • Define and implement policy and procedure for pricing and Customer MD setup
  • Be point of contact for Logistic for Customer MD issue (eg: logistic instructions)
  • Define and implement and optimize reporting for Customer Service
  • Use Open Order report to highlight problems and support Customer Service
  • Ability to work with cross functional team (IS, US CS, EU CS and Logistics)
  • As Nordic Customer Service Support:
    • Be responsible for order entry using the AS400 System and follow up.
    • Handle customer contact via phone, fax and email.
    • Enter customer information (phone, fax, e-mail and address)
    • Give answers to customers’ questions in a timely and accurate manner
    • Manage key corporate events for timely inventory arrival
    • Check prices and commercial terms. (Discounts and commercial promotions)
    • Communicate to the logistics department all information about delivery instructions of orders
    • Create, maintain and update all customer files
    • Maximize revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
    • Directly answer customer questions about the stores, service center or products
    • Provide outstanding customer satisfaction with a friendly disposition.
    • Complete daily tasks while facilitating additional responsibilities
    • Collaborate with accounting department in order to solve all problems about the customers credits and collections
    • Issue - credit notes and in some cases invoices – to be forwarded to customers
    • Check items availabilities
 
MINIMUM QUALIFICATIONS/REQUIREMENTS
 
Education/Experience: 
High School diploma or equivalent
Experience in Customer Service. 
Must have proficiency (2 – 3 years experience) with JD Edwards and Microsoft programs. 
 
 
Skills: 
  • Well-developed verbal and written communication
  • Demonstrated interpersonal and customer service communication skills. 
  • Excellent telephone communication skills required.  Polite and confidence inspiring telephone manners. 
 
 
Abilities: 
 
  • Ability to contact customers and handle incoming calls in a firm and confident manner. 
  • Ability to communicate product information and policy and procedure information in an effective and positive manner to customers
  • Ability to work under what may be stressful situations with customers to bring a satisfactory resolution.  Within prescribed procedures, capable of making quick decisions that are good for the customer and the company. 
  • Ability to multi-task efficiently. 
  • Ability to work in group
  • Ability to use Excel, Word, Power Point, Internet
 
 
Languages:
Swedish native or fluent speaking;
Danish native or fluent speaking.
English fluent
 


Work location: Bollate (MI)


Full time contract

Please send your CV to hr@europe.svpworldwide.com


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